What can be returned: Most of the items we sell can be returned before decoration. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. defrective merchandise may be returned. Contact us.
What cannot be returned: Decorated Items cannot be returned. Only undecorated items can be exchanged and you will need to pay freight back to the vendor if you ordered incorrectly.
No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Sew N Stitches Embroidery LLC - Returns
606 Thornridge Dr